Amazon India has strengthened its collaboration with India Post by signing a Memorandum of Understanding (MoU) aimed at enhancing its delivery capabilities across the country. This partnership leverages India Post’s unmatched last-mile delivery network, enabling Amazon to reach every serviceable pin code, even in the most remote areas of India. Key figures from both organizations attended the signing, including Vandita Kaul, Secretary (Posts), and Venkatesh Tiwari, Director of Amazon Logistics.
Under the new MoU, the companies will work closely to integrate their operations, sharing resources and knowledge to boost efficiency and streamline logistics. This collaboration is a significant step toward improving the speed, reliability, and reach of deliveries, particularly in rural and remote regions. The partnership aligns with India’s broader vision to modernize its postal services and transform India Post into a robust logistics service provider.
Growth in Partnership
Amazon’s relationship with India Post has expanded significantly over the past few years. The postal service’s role in Amazon’s logistics network has more than doubled, with pickup points increasing from 6 to 13 locations. This growth has led to a nearly threefold rise in the volume of Amazon parcels delivered through India Post in the last 18 months. Additionally, Amazon became the first e-commerce platform to offer an end-to-end integrated cash-on-delivery solution with India Post.
Extending Reach to Every Pin Code
India Post’s extensive network of approximately 165,000 post offices plays a crucial role in democratizing e-commerce in India. Through this partnership, Amazon is able to reach customers in far-flung locations like the Nubra Valley in Leh, the South Garo Hills in Meghalaya, and the Andaman and Nicobar Islands. The partnership also supports cross-border trade, with Amazon and India Post working together to facilitate exports for micro, small, and medium enterprises (MSMEs) across the country.
Leveraging Technology for Deliveries
This MoU builds upon Amazon’s commitment to using cutting-edge technology to enhance delivery services. Abhinav Singh, VP of Operations at Amazon India, expressed confidence that “ the partnership will continue to set new benchmarks for e-commerce logistics in India, with the potential for many more milestones in the future. The collaboration also aligns with the government’s vision of modernizing India Post to better serve the evolving needs of e-commerce.”
Expanding Partnerships for Faster Deliveries
In addition to its partnership with India Post, Amazon India has expanded its collaboration with Indian Railways to improve delivery speeds across the country. This partnership supports 1-day and 2-day deliveries on millions of products, contributing to Amazon’s mission to provide fast, reliable services to customers, especially during the festive season.
Amazon India continues to push boundaries with innovative delivery solutions, bringing an ever-larger selection of products to customers across the nation. Whether serving metropolitan cities or remote villages, Amazon’s partnership with India Post ensures that the e-commerce giant can deliver to every corner of the country.
