In order to support the smooth operation of e-commerce activities and strengthen Dubai’s status as a worldwide e-commerce epicenter, in line with the strategic goals of Dubai’s economic agenda, Dubai Customs recently held a lengthy meeting with courier and express shipping businesses. Younes Ibrahim Kalbat, Senior Manager of Customer Happiness at the Client Happiness Department, and Farida Fadhil, Director of the Customs Audit Department at Dubai Customs, both attended the meeting.
Younes Ibrahim Kalbat emphasized, “E-commerce is undergoing rapid expansion on both a global and regional scale, driven by relentless technological advancements. This surge has led to a proliferation of online stores and an ever-increasing number of internet users engaging in buying and selling activities. We maintain close engagement with our valued clients, offering unwavering support by delivering top-notch services that impeccably align with their expectations. Dubai Customs’ cross-border e-commerce platform stands as one of Dubai Customs pivotal initiatives, steering transformative changes within the business landscape. It is designed to provide exceptional services to e-commerce enterprises and affiliated sectors, including shipping and logistics.”
Deep discussions about the procedures for customs audits took place during the session. Dubai Customs answered any questions posed by participating businesses and provided information regarding the department’s operating procedures in this regard. Additionally, Dubai Customs showcased its innovative e-commerce initiative that cleverly makes use of blockchain technology to optimize supply chain processes. By drastically lowering the overall cost of e-commerce transactions, this platform’s main goal is to increase the visibility of businesses in Dubai inside the local and regional e-commerce distribution network. The platform also acts as a catalyst for increasing e-commerce sales in the UAE.
According to Dubai Customs, e-commerce sales in the UAE are expected to reach USD 6 billion in 2023, USD 6.8 billion in 2024, and USD 7.6 billion in 2025. Dubai Customs has not wavered.
