To create Gati Enterprise Management System (GEMS) 2.0, Tech Mahindra, a top provider of digital transformation, consulting, and business re-engineering services and solutions, partnered with Gati Limited, an Allcargo Group company and one of India’s leading express logistics and supply chain solutions providers. The key operational software system for Gati, GEMS 2.0, seeks to provide a better client experience and a more technologically advanced user interface while boosting productivity and cutting expenses.
The cloud-native, future-proof software solution makes use of Tech Mahindra’s expertise and reiterates the company’s commitment to and investment in next-generation digital transformation and Cloud efforts. In order to achieve operational excellence and the highest standard of customer experience, the cooperation is focused on replacing Gati’s outdated application with a digital, scalable, and more agile cloud-based application.
Vivek Agarwal, President – APJI (Enterprise), Corporate Development, Tech Mahindra, said, “The strategic deployment of new-age, data-driven technologies is at the core of revolutionising operational efficiency and customer engagement in the logistics and supply chain industry. Our partnership with Gati in designing and developing GEMS 2.0 will help the organisation boost productivity, unlock new business opportunities, scale performance and lead the tech-led transformation narrative in the express logistics segment.”
Tech Mahindra will enable Gati, over the next 18-24 months, to custom develop GEMS 2.0 from scratch, covering the entire first-mile, mid-mile, and last-mile operations. The software will be developed in modules like Pickup, Delivery, En-route, Customer Contracts, Invoicing, etc.
Commenting on the collaboration Pirojshaw (Phil) Sarkari, MD and CEO, Gati Express and Supply Chain Pvt. Ltd. (GESCPL) said, “GEMS which was rolled out 20 years back is a pioneering initiative in the logistics industry. We are delighted to partner with Tech Mahindra to create a transformed GEMS on a micro services platform to provide customers ease of doing business. This partnership is a major step forward in delivering operational excellence and a superior customer experience and a part of Allcargo Group’s continued focus on empowering Gati reach greater heights.”
GEMS 2.0’s architecture will be micro-services-based and event-driven using rule engines, with a cloud-based infrastructure built and developed with a mobile and security-first architectural approach targeted at delivering consistent performance throughout the company’s geographic activities. GEMS 2.0 will use automation at many levels and will heavily rely on data analytics, artificial intelligence (AI), and machine learning (ML). GEMS 2.0 will also provide on-demand customization and a multi-browser friendly user experience, leveraging the power of the intuitive and consistent UI/UX design.
G S Ravi, EVP & Group CIO, Gati Limited, Said, “The core vision of developing GEMS, an advanced real-time Enterprise Resource Planning platform, was to put customer first, optimize processes and to achieve better workflow management. Developing GEMS was a part of Gati’s evolution from a prominent express distribution player to an end-to-end logistics company. With its innovative digital solutions and proven competencies, Tech Mahindra will help us build the required tech-backbone to achieve the speed and agility necessary for Gati’s business.”
