In today’s digital age, businesses are constantly searching for technological solutions that streamline their operations and elevate customer experiences. Two prominent models that have emerged are Software as a Service (SaaS) and Software with a Service (SwaS). While both have their merits, SwaS, especially in the context of logistics software solutions like Logi-Sys by Softlink Global, offers distinctive advantages from a customer’s perspective. Kunal Maheshwari, Chief Growth Officer at Softlink Global talks in details about this.
Understanding SaaS and SwaS
SaaS (Software as a Service): SaaS is a cloud-based service where software is accessed via an internet browser instead of being downloaded and run locally. It encompasses a wide range of business applications.
SwaS (Software with a Service): SwaS goes beyond software provision, combining it with ongoing service offerings. This means businesses receive both a digital product and continuous support and services.
Let’s delve directly into how Logi-Sys, in addition to being an excellent software for logistics management, offers excellent support capabilities. Once you read through and understand, it’ll come across as no wonder that 1500+ clients across 40 countries prefer Logi-Sys above any other logistics software.
How Logi-Sys Delivers SwaS Excellence
Logi-Sys exceptional service in three key areas: Support, Training, and Implementation. These pillars collectively pave the way for your logistics success:
- Support: Always Ready, Always Responsive
Logi-Sys support team follows well-defined Standard Operating Procedures (SOPs) that ensure prompt customer engagement and effective solutions for a wide range of logistics requirements.
Advantages of Logi-Sys Support:
- Round-the-Clock Assistance: Our support team is on standby 24/7, ensuring uninterrupted business operations
- Efficient Response System: SOPs guarantee prompt customer engagement and effective solutions for your requirements
- Global Reach: Dedicated representatives, web-based ticketing system, emails, phone calls, and chat support ensure you’re never left in the lurch
- Training: Expertise Built Over Two Decades
To further augment our service, Logi-Sys offers comprehensive training programs tailored to specific business needs and landscapes.
Advantages of Logi-Sys Training:
- In-Depth Domain Knowledge: With 25+ years in the industry, our training programs offer insights and best practices
- Phase-Wise Learning: Ensuring your staff doesn’t feel overwhelmed, our training progresses in stages for better understanding and application
- Tailored Programs: Courses are adjusted based on your IT environment, staff expertise, and unique business requirements
III. Implementation: Your Solution Deployed Rapidly
Logi-Sys employs a systematic ‘4 Quadrant’ implementation approach that has been honed through numerous successful global installations.
Advantages of Logi-Sys Implementation:
- Rapid Launch: Logi-Sys’ streamlined implementation process ensures a quick start, allowing you to deploy the solution and see results fast
- Customized Alignment: Our approach is tailored to your unique business needs, ensuring that the implementation aligns seamlessly with your logistics operations
- Minimized Disruption: With careful planning and meticulous execution, we minimize disruptions during the implementation process, enabling your team to continue operations smoothly
- Efficient Resource Utilization: Logi-Sys optimizes resource allocation, making the most of your existing infrastructure and workforce
- Continuous Improvement: We don’t stop at implementation; our ongoing support and monitoring ensure that your logistics operations continuously improve and adapt to changing needs.
Empowering Logistics Excellence: Connect with Logi-Sys at CTL-BHP 2024
If your company is on the brink of digital transformation or contemplating a switch from your current logistics software, discover the ideal solution with Logi-Sys at CTL-BHP 2024. By selecting Logi-Sys, you’re not just opting for swift and effective implementation; you’re gaining a dedicated partner invested in the continuous success and expansion of your logistics operations. Join us at the Jio World Convention Centre, Mumbai, on February 14-15, and witness how Logi-Sys can revolutionize your logistics from the ground up.
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